Man with Van Enfield Highway Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Enfield Highway provides removal, transportation and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client refers to the individual, company or organisation requesting and paying for the services.
1.2 Company refers to Man with Van Enfield Highway, the provider of the services.
1.3 Services means any removal, man and van, loading, unloading, packing, transportation, delivery, or related services supplied by the Company.
1.4 Goods means the items, belongings, furniture, boxes, equipment or other property that the Company agrees to move, transport or handle.
1.5 Booking means a confirmed request by the Client for Services on a specific date and time, subject to these Terms and Conditions.
1.6 Contract means the agreement between the Client and the Company comprising these Terms and Conditions and the details confirmed at the time of booking.
2. Scope of Services
2.1 The Company provides man and van and removal services, including the loading, transportation and unloading of Goods, primarily within Enfield Highway and surrounding areas, and more widely across the United Kingdom, subject to agreement.
2.2 The exact scope of the Services, including the number of operatives, size of vehicle, addresses, dates and times, will be confirmed at the time of booking.
2.3 Any additional services requested on the day of the move, such as extra stops, additional labour, packing services or extended waiting time, will be provided subject to availability and may incur additional charges.
2.4 The Company does not undertake any service that would require a specific professional licence or qualification beyond standard man and van and removal activities, unless otherwise agreed in writing.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s accepted contact and booking methods as communicated by the Company from time to time.
3.2 At the time of booking, the Client must provide accurate information, including collection and delivery addresses, access details, parking information, the nature and approximate quantity of the Goods, any heavy or bulky items, and any other relevant details.
3.3 The Company will provide a quotation based on the information supplied. Quotations are given on the assumption that the information provided by the Client is complete and accurate.
3.4 A booking is only confirmed when the Company has accepted the Client’s request and, where required, received any deposit or pre-payment. The Company reserves the right to refuse any booking at its sole discretion.
3.5 If the information provided by the Client changes or is found to be inaccurate or incomplete, the Company may adjust the quotation, charge additional fees, or in serious cases cancel the booking, subject to the cancellation terms set out in these Terms and Conditions.
4. Quotations and Pricing
4.1 Unless otherwise stated, all quotations are estimates based on the details provided and are not a fixed price guarantee.
4.2 Quotations typically take into account the size of the vehicle, the number of staff, the estimated time required and the distance between addresses within the normal service area.
4.3 Additional charges may apply for:
a. Delays caused by factors outside the Company’s control, including waiting for keys, access issues or traffic disruption.
b. Additional Goods or services not specified at the time of booking.
c. Extra floors, long carrying distances, or difficult access not advised at the time of booking.
d. Tolls, congestion charges, parking charges or fines incurred due to parking restrictions directly related to the performance of the Services.
4.4 All prices are stated in pounds sterling and include or exclude VAT as expressly stated by the Company.
5. Payments
5.1 The Client agrees to pay the charges for the Services as agreed at the time of booking and as may be adjusted under these Terms and Conditions.
5.2 The Company may require a deposit or full pre-payment to secure a booking. Where a deposit is required, it must be paid by the deadline notified by the Company, failing which the Company may release the booking slot.
5.3 Payment methods accepted will be communicated by the Company. The Client is responsible for ensuring that funds are available and cleared by the time payment is due.
5.4 Unless otherwise agreed in writing, any remaining balance is payable on completion of the Services on the day of the move. The Company reserves the right to withhold unloading or delivery of Goods until full payment is received.
5.5 If payment is not made when due, the Company may charge interest on any overdue amounts at the statutory rate and may take necessary steps to recover the debt, including legal action, and may recover from the Client all costs and expenses incurred in doing so.
6. Cancellations and Changes
6.1 If the Client wishes to cancel or postpone a booking, they must notify the Company as soon as possible using an accepted method of communication.
6.2 The following cancellation charges may apply:
a. More than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion.
b. Between 7 days and 48 hours before the scheduled service date: the Company may retain all or part of the deposit or charge up to 50 percent of the quoted price.
c. Less than 48 hours before the scheduled service date or on the day of the move: the Company may charge up to 100 percent of the quoted price.
6.3 Any request by the Client to change the date, time or scope of the Services will be subject to availability and may result in a revised quotation. If the Company cannot accommodate the change and the Client cancels, the cancellation terms above may apply.
6.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness or safety concerns. In such cases, the Company will aim to offer an alternative date or refund any amounts paid for Services not carried out, but will not be liable for consequential loss.
7. Client Obligations
7.1 The Client is responsible for:
a. Ensuring that adequate and legal parking is available for the Company’s vehicle at both collection and delivery addresses.
b. Obtaining any necessary permits or permissions for parking or access.
c. Ensuring that all Goods are properly packed, secured and ready for transportation, unless packing services have been agreed as part of the Services.
d. Providing accurate, complete information about the Goods, including fragile items, valuable items, and any items requiring special handling.
e. Being present or ensuring an authorised representative is present at collection and delivery addresses to oversee the move and sign any documentation.
7.2 The Client must not request the Company to carry any items that are illegal, hazardous or prohibited under these Terms and Conditions.
8. Excluded and Prohibited Items
8.1 The Company will not carry any Goods that are illegal or that may pose a risk to health, safety, property or the environment. This includes, without limitation, illegal substances, weapons, explosives, flammable liquids, gas cylinders, chemicals and toxic materials.
8.2 The Company strongly advises that jewellery, cash, important documents, irreplaceable items or items of high value are transported personally by the Client. If the Client nevertheless asks the Company to move such items, it is entirely at the Client’s own risk, subject to the liability limits in these Terms and Conditions.
8.3 The Company reserves the right to refuse to carry any item which, in the opinion of its staff, is unsafe, excessively heavy, or may cause damage to property or risk of injury.
9. Waste Regulations and Disposal
9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general rubbish or waste disposal service and will not carry waste for disposal unless this has been specifically agreed and is compliant with relevant regulations.
9.2 The Client must not present household waste, construction rubble, hazardous materials, electrical waste destined for disposal, or similar items for collection unless previously agreed and lawful arrangements have been made.
9.3 Where the Company agrees to remove items for disposal, the Client confirms that they have the legal right to dispose of those items and acknowledges that additional charges may apply for lawful transport and disposal at approved facilities.
9.4 The Company reserves the right to decline the removal of any items it reasonably suspects to be controlled waste, hazardous materials, or items that require a specific waste carrier licence or specialised disposal not held or offered by the Company.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill in performing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.
10.2 The Company will not be liable for:
a. Loss or damage arising from the inherent nature or defect of the Goods, including wear and tear, weak construction or pre-existing damage.
b. Loss or damage to items that the Company did not pack, where the damage is due to poor or inadequate packing by the Client.
c. Loss or damage to items such as fragile furniture, glass, mirrors, electronics or appliances where the Client has declined recommended protective packing or disassembly.
d. Loss or damage caused by fire, explosion, invasion, act of foreign enemy, war, terrorism, civil commotion, strikes, lockouts or other events beyond the Company’s reasonable control.
10.3 The Company’s total liability for loss or damage to Goods, whether arising from breach of contract, negligence or otherwise, shall be limited to a reasonable amount proportionate to the charges for the Services and subject to any insurance arrangements explicitly agreed in writing.
10.4 The Company shall not be liable for loss of profit, loss of use, loss of business, loss of opportunity or any indirect or consequential loss suffered by the Client.
10.5 The Client must report any loss of or damage to Goods in writing to the Company as soon as reasonably practicable and in any event no later than seven days after completion of the Services. Failure to notify within this period may prejudice the Company’s ability to investigate the matter and may affect any claim.
11. Access, Property Damage and Risks
11.1 The Client is responsible for ensuring that there is safe and adequate access at both collection and delivery addresses, including stairs, lifts, corridors and doorways.
11.2 Where access is restricted or requires moving items in a manner that increases the risk of damage, the Company may advise the Client of such risks and may refuse to move the item. If the Client insists that the item be moved, it will be at the Client’s own risk and the Company accepts no liability for resulting damage to the item or surrounding property.
11.3 The Company is not liable for damage to property where such damage arises from poor access, structural weaknesses, defective fittings, or other defects existing prior to the Services.
12. Delays and Late Arrival
12.1 The Company will use reasonable efforts to arrive at the agreed time but does not guarantee precise arrival or completion times due to factors such as traffic, weather and previous jobs.
12.2 If the Company anticipates a significant delay, it will make reasonable efforts to inform the Client. The Company shall not be liable for losses incurred as a result of delays, provided that it has exercised reasonable care and skill.
13. Insurance
13.1 The Company may maintain appropriate insurance for its legal liabilities in connection with the Services. Details may be made available on request.
13.2 It remains the Client’s responsibility to arrange any additional insurance for Goods in transit or storage if they require cover beyond the limitations set out in these Terms and Conditions.
14. Complaints
14.1 If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the matter can be addressed promptly.
14.2 The Company will investigate complaints in good faith and may request supporting information or evidence. The Client agrees to cooperate with any reasonable investigation.
15. Data Protection
15.1 The Company will collect and use personal data provided by the Client for the purposes of managing bookings, providing the Services, administering payments and fulfilling its legal obligations.
15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not sell personal information to third parties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the Services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.
17.3 The Client may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to perform the Services.
17.4 These Terms and Conditions, together with the details confirmed at the time of booking, constitute the entire agreement between the Client and the Company and supersede any prior discussions, correspondence or understandings.
By placing a booking with Man with Van Enfield Highway, the Client confirms that they have read, understood and agree to these Terms and Conditions.
